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Policies at MK Mega Store

In today’s online shopping market, we believe that honesty is the best policy. That’s why we designed the most generous, fair and transparent store policy for our customers. Read the following sections to find out more about how we ship or exchange products, or about how we secure your personal data. Please don’t hesitate to contact us if you have any questions!

Delivery Policy

Delivery will be made to the address specified by you when you place your order during checkout.

We currently only deliver goods within England, United Kingdom

We prioritise fast and efficient shipping for all our customers. Here's how it works:

  • Same-Day Dispatch: Orders placed by 1:00 PM (13:00) will be shipped out on the same business day.

  • Next-Day Dispatch: Orders placed after 1:00 PM (13:00) will be dispatched the following business day.

  • Orders over the weekend: Order will be dispatched the following business day.

While we strive to ensure timely delivery, we cannot accept liability for goods not being delivered the next day in certain circumstances. These include:

  • Unsafe or Impractical Access: If it is unsafe or impractical to approach your property.

  • Uncontrollable Circumstances: Situations beyond our control, such as bad weather or other unforeseen events affecting delivery.

Considering the circumstances, if we have to return to deliver the goods, a further charge will be payable.

Return and Refunds

We hope you are satisfied with your purchase here at MK Mega Store. In case, you have changed your mind about your purchase, we will be happy to offer a refund based on our policy below.

  • Make a return within 10 days from date of purchase

  • We will accept returned items as long as they are not damaged, not used and in its original packaging.  

  • Return the products with proof of purchase

  • Refunds will be transferred to your payment card when payment is made online.

Privacy Policy

At MK Mega Store, our customers privacy is of the highest importance to us. We value the trust you place with us and want you to be confident that the data you share with us is safe and secure.  

What is personal Data?

Personal data is information that relates to an identified or identifiable individual. For example, when you fill out our contact us form, your name and email address are information that identifies you.

What type of personal data does MK Mega Store collect?

We receive, collect and store any information you enter on our website or provide us in any other way. These can be broken down into the following categories:

  • Identity and Contact Data: This information helps us identify who you are and how we can contact you. This includes your name, address, email address, title and telephone numbers.

  • Financial Data: This includes details on your bank account and payment card details

  • Transactional Data: This includes information about your purchase of a product or service from us. This includes when, where, what and how you purchased that product or service.

  • Usage Data:  includes information about how you use our website, products and services. We may use software tools to measure and collect session information. This is to better judge what products and services to offer you.

  • Technical Data: We collect the Internet protocol (IP) address used to connect your computer to the Internet, your sign-in data, details of the cookies on your device, location, where you come to our site from and how often you visit.

  • Profile Data: This includes your username and password, purchases or orders made by you, your interests and feedback responses. 

  • Marketing Data: includes your  preferences in receiving marketing communications from us.

  • Aggregated Data: Aggregated Data may be derived from your personal data but is not considered personal data in law as this data does not reveal your identity. For example, we may aggregate our users’ Usage Data to calculate the percentage of users accessing different pages on our site.

  • Special Category Data: We do not collect any Special Category Data about you. 

How do we collect your personal Information?

  • Direct Interaction: You may give us personal data by filling in forms or by corresponding with us by phone, email or otherwise. This includes:

    • Information when filling out forms on our site:​ through the contact us form, registering as a member and when searching for a product.

    • Order details: Information provided in relation to your purchased product or order. 

    • Feedback details: Information you provide when asked to give feedback on our products and services.

    • Contact details: When you correspond with us by phone or email.

    • Transaction details:  Details of transaction carried out with us when purchasing a product. This includes your intended delivery address and financial details.

  • Automated Technologies: We collect and process your data automatically when you visit our site​

    • the internet protocol (IP) address of your device, your login information, details of the type of device you use, your time zone setting.

    • information about your visit, including products you viewed or searched for, page response times, the length of your visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), methods used to browse away from the Site / App and any phone number used to call our customer service number.

    • information provided to us by third-parties

  • Cookies: are text files with small pieces of data. They are used to collect technical data about you. This helps us to improve your web browsing experience and tailor this to your needs.​

  • Third-Party: We use Wix.com that provides us with various personal data about you. This is used to provide products and services that met your expectations. 

Why do we collect such personal information?

We collect such Personal Information for the following purposes:

  • To provide and operate the Services;

  • To provide our users with ongoing customer assistance and technical support;

  • To be able to contact our Visitors and Users with general or personalised service-related notices and promotional messages;

  • To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; 

  • To comply with any applicable laws and regulations.

How do you store, use, share and disclose your personal information?

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.  

 

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

How do MK Mega Store communicate with you?

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.

How do you use cookies ?

 

What are Cookies?

 Cookies are small pieces of data stored on your browser. They are typically used to keep track of the settings you have selected and actions you have taken on a site.

Find out more here: All About Cookies.

How we use cookies

Wix uses cookies:

  • To provide a great experience for your visitors and customers.

  • To identify your registered members (users who registered to your site).

  • To monitor and analyze the performance, operation and effectiveness of Wix's platform.

  • To ensure our platform is secure and safe to use. 

Types of cookies we use

Take a look at the table below to see which cookies we place on Wix sites:​

Types of cookies 01
Types of cookies 02

Avoiding Cookies

We have a cookie banner added to site which gives you the opportunity to accept or decline non-essential cookies.

How can you withdraw your consent?

If you don’t want us to process your data anymore, please contact us at mkmegastore@outlook.com

Privacy Policy Updates

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 

Contact Us

If you would like to: access, correct, amend or delete any personal information we have about you, you can contact us at mkmegastore@outlook.com

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